Claims Hub
There are several convenient ways to reach our Claims Department, and we’re here to help.
You can choose to Submit a New Claim, Send Documents Online or Schedule a Callback from Claims Hub.
Our agents will respond to you promptly during our Business Hours: Monday – Friday, 9:30 AM – 4:30 PM.
Submit a Claim Online
Simply fill out a form, anytime, anywhere!
The Online Claim Form allows you to easily reach out to our team. By providing details about your inquiry, our agents will get back to you as soon as possible. This feature helps you describe the subject of your claim, ensuring that we can address your request promptly and efficiently.
Send Documents Online
A secure and user-friendly way!
This feature allows Warranty Holders to securely send files directly to our team, all in just a few clicks. Whether you're uploading a Repair Invoice, Oil Change Receipt, or any supporting documents, our streamlined process ensures your warranty experience stays smooth and stress-free.
Schedule a Callback
Select a date and time that works for you!
This ensures that you can connect with us at your convenience, and our team will be ready to assist you with any questions or concerns you may have. Simply select a preferred time slot, and we’ll call you back to provide the support you need, when you need it.
How to Submit a Claim
Be sure to report your claim prior to any repairs and/or tear down by the service center.
- Claims without a claim authorization number will not be processed.
- All repairs must be PRE-APPROVED by Autogard Advantage and completed by a licensed service center.
- Only when a Claim Authorization Number has been issued, the service center may begin the repairs.
- Prior to speaking with a claims representative please have the following information ready:
- The current odometer reading.
- All maintenance service records including the oil change receipts.
- Vehicle ownership and bill of sale .
A claims representative will contact you – generally within an hour – to ask you some initial questions and to schedule a claim inspection of your vehicle. Be sure to discuss any questions you might have about deductibles, parts and services coverage under your warranty contract with your claims representative at this time. A Claim Adjuster could be sent to the service center to complete a claim inspection and to complete a report on the repair.
Connect With Autogard Advantage
Did you know you can get help faster by contacting us directly through the app? You can submit claims, check coverage and manage your warranty application anytime, anywhere.
So what are you waiting for? Get The Apps Now!
